Terms & Conditions

Shipping & Delivery

1) We ship internationally excluding Russia – please contact us for pricing.

2) We have no collection facilities available at present.

3) RepairMyLight always sends goods via courier using a tracked delivery with a signature being requested upon arrival.
4) RepairMyLight keeps proof of delivery for all items dispatched.
4a) Completed repairs are dispatched the same day following payment, if not, the next working day. This excludes weekends and bank holidays. Cut off times apply.
4b) Couriers do not deliver on weekends or bank holidays nor do we offer a weekend delivery service.

5) RepairMyLight uses Fedex for all deliveries.
5a) RepairMyLight will not be held responsible for shipment delay however so caused, damage, or for loss of goods in transit under any circumstances.
5b) The delivery agent is responsible for ensuring delivery.

6) It is the buyer’s responsibility to inform us if an item has not arrived within seven days of dispatch.

7) RepairMyLight must be advised of any damage upon receipt of the light fitting.

8) By using the services of RepairMyLight you are entering into a contract for the repair service we offer.

9) All components sold by RepairMyLight are brand new, tested and guaranteed for one year from the date of purchase against manufacturing defects.
9a) All components are security marked.

10) Any completed repair which is not paid for within 21 days of completion will be disposed of.

Guarantee

1) All products installed by RepairMyLight are brand new, tested and guaranteed for one year from the date of purchase against faulty components and manufacturing workmanship.

2) All light fittings MUST be fitted by a qualified Electrician in keeping with the guarantee on any components.

3) Should RepairMyLight suspect a light fitting has been deliberately damaged through incorrect
fitting or tampering we may request documentation to confirm correct installation.

4) Any purchaser who attempts to modify, disassemble or tamper with a light fitting post repair will
render the guarantee void.

5) Any purchaser who removes the warranty sticker from a component will render the guarantee
void.

6) Power surges, spikes, short circuits, brownouts, irregular voltage, the product’s safety cut out
(SCO), momentary electricity disruption (transient fault), electricity disconnection, lightning strikes,
adverse weather conditions, electrical trees, electro magnetic interference (EMI) which damage a
transformer are not covered by the guarantee as these are deemed to be forces beyond the
manufacturers control.

7) RepairMyLight is not responsible for any financial expenses the buyer suffers as a result of an
item being ‘faulty’.

Payment, Pricing & Promotions
We accept Paypal Instant Payment, various Debit and Credit Cards via Stripe or and
payment by telephone.
We do not accept Paypal E Cheques and some Maestro cards.

Additional Information
When an electronic lighting component fails there has to be a reason why. It is not always a case of
ordering and fitting a replacement component and the light fitting will work. Sometimes the original component
causes damage to the light fitting that cannot be seen just by looking at the light fitting. Sometimes the
damage is internal.